Get in Touch With Us
If you need to contact the Sites Not On Gamstop editorial team, this page explains how to do it, what we can help with and where to go for problems we cannot solve. We are an independent research and comparison site, not a casino, so some questions are better sent elsewhere.
What we can help with
Our team reviews and researches casino information for UK readers. Writing to us is worthwhile if your question falls into one of these areas:
- Corrections: a bonus figure, payment method or term on our pages looks out of date or wrong. Tell us which page and what you found, and include a link or screenshot of the casino's own terms if you have one.
- Clarifying our guides: something about wagering requirements, verification checks, withdrawal limits or licensing is unclear.
- Suggestions: a topic, comparison or casino you would like us to research.
- Editorial or business enquiries: partnership or listing questions. Please note that commission does not buy ranking position.
- Feedback on your experience: if a casino we list behaved differently from how we describe it, we want to know so we can review the entry.
How to reach us
Use the contact form or contact details shown on this page or in the site footer. We do not publish an address here that we cannot verify, so please rely on the channels the site itself provides. Messages sent to any other address claiming to be us should be treated with caution.
To help us reply quickly, include:
- The page address or title you are writing about.
- A short description of the question or the error you found.
- Supporting evidence, such as the casino's terms page and the date you viewed it.
- Your preferred way of being replied to. Never send passwords, full card numbers or identity documents.
We do not promise a fixed reply time, but each message is read by a person rather than answered automatically.
What we cannot do
We do not run any casino, hold player funds or have access to player accounts. That means we cannot:
- Release a delayed withdrawal, reverse a closed account or change a bonus decision.
- Act as a mediator that forces a casino to pay.
- Confirm the balance, verification status or payment history of any account.
- Guarantee winnings, withdrawals or outcomes.
If you have a problem with a casino
Start with the casino's own customer support and keep a record of every message, date and screenshot. Then follow its complaints procedure, which should be set out in its terms. Typical issues include withdrawal delays, identity verification (KYC) or source-of-funds requests, and disputes over bonus terms such as wagering requirements, maximum bet rules or cashout caps.
Where a casino holds a licence, the licensing body may have its own complaints route, and an alternative dispute resolution service may be named in the operator's terms. Check the licence details shown on the casino site itself. Many of the casinos featured on our list of non GamStop casinos are licensed outside Great Britain, so UK Gambling Commission protections and its complaints route may not apply to them. That is worth knowing before you deposit.
Where to get gambling support
If gambling is affecting your finances, mood or relationships, please reach out for help before anything else. Independent support is available in the UK:
- GamCare runs the National Gambling Helpline and live chat, with free, confidential support.
- GAMSTOP lets you self-exclude from online gambling companies licensed in Great Britain for a period you choose. Check its current information for how it works.
- Gambling blocking software can restrict gambling sites and apps on your devices.
- Deposit and loss limits, and self-exclusion can be set with any operator you use. If a site does not offer them, that is a reason to think twice.
If you have registered with GAMSTOP because you want a break from gambling, sites outside the scheme are not a good fit, and we would rather you stayed excluded. You must be 18 or over to gamble. Gambling is not a source of income and cannot solve money problems.
Our editorial approach
We review and verify publicly available casino information, such as terms, advertised offers and stated payment options, and update pages when we find changes. Advertised offers are casino claims, not guarantees. If you spot a discrepancy, contact us and we will check it against the source and correct the page where needed.
Thank you for taking the time to write. Reader corrections are one of the most useful ways we keep our pages accurate.